stonewater customer promise. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. All content is posted anonymously by employees working at Stonewater. Call your management office directly or the local authorities at 911. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. by chloe calories quinoa taco salad. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Partnering Surveyor - Design & Special Projects Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. hbbd```b``5 L@E) $3H@i . We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. The findings from these events will be published in the next few months watch this space! Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Select Accept to consent or Reject to decline non-essential cookies for this use. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. 0 Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Others should be encouraged to follow their lead. Today is all about celebrating and recognising great customer service and the people who deliver it. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Home Realizacje i porady Bez kategorii stonewater customer promise. The process took 2 weeks. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention I could pick out names but does that not devalue the work others do. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Not to mention all the roles that make a business function, in HR, Finance and IT. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Our customer commitments are the service standards weve set with you. This is the Stonewater company profile. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Questions were not too difficult and it felt very relaxed. California Insurance License #0G51436. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. If you are reporting an emergency, please do not utilize this means of communication. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. %PDF-1.5 % This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . One of the ways we do this is with our customer commitments. Christian Lauterbach - Sicherheit im Betrieb. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. This button displays the currently selected search type. This is based on anonymous employee reviews submitted on Glassdoor. Copyright Stonewater. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Stonewater Financial Integrity. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Right to Buy for housing association tenants There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. You can find it here. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. June 29, 2022 russell hantz wife; Category: . A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Use this form to report any non-emergency repairs or defects. Feedback. Customer Promise All answers shown come directly from Stonewater Reviews and are not edited or altered. Perpetrator accommodation removing the cause of harm - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Phone us: 01202 319 119. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. If you would like to send us feedback please visit 68% of employees think that Stonewater has a positive business outlook. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. If you are a tenant and have not yet registered, If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Does Stonewater offer an employee assistance or workplace counselling program? Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. To tell us your thoughts, please complete the following, 2 minute survey. 590 0 obj <> endobj ;R?q:40? We value the importance of what EDI brings to our organisation, our colleagues and customers. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. You're family. As we break into a new decade, what exactly are the big issues in social housing today? Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. If it matters to our customers it matters to us." stonewater customer promise . Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Pan Sussex priority alignment with Brighton and Hove Isgho Votre ducation notre priorit . A free inside look at company reviews and salaries posted anonymously by employees. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. You can register for MyHome, and MyRewards at myhome.stonewater.org. Your name * Your email address * Confirm email * I want to celebrate all the great work our teams do. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them.