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NEVER AGAIN! We hope that you have a great time at the show. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. There are no suggested results at this time. Privacy Policy. I cannot access the Insurance company. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. can reveal. DE
The document details need to meet the requirements of your Booking Refund Protection. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. For more information, please see our WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Are AXS Premium tickets sold for every event? Refund policies may vary depending on promoter, venue, state or local laws. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. I bought these from AXS . Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Took about 5-6 weeks and lots of following up but did get all my money back. Be the first to know. You will also be responsible for paying any applicable taxes relating to your purchases. 4 days ago. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. found at the bottom of this page. You should receive a confirmation after concluding your transaction. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Let us know what you were doing when this page came up, plus your IP and request ID
If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Travel insurance: which policies have the best covid cover? By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. By using the Service, you agree to the Privacy Policy and Terms of Use. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). x, Footer.languageSelector.ja-jp.greeting Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. The documented police or fire brigade report. Events may be postponed or canceled for a variety of reasons. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Axs Ticket Refund Insurance. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. We act on behalf of a seller (our Client) when selling Primary tickets. Ive also heard similar stories from all of my concert going friends. Date on which medical attention was first sought for illness/injury? Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. A scan or clear photograph sent by email is acceptable. The truth is that paying for insurance to guard against this is a waste of money. Feb 17. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Please complete the section which is relevant to your application. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. All ticket prices for events that occur in Canada are stated in Canadian Dollars. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Occasionally, we may require that the physical ticket is sent to us. The partial refund was completed early August 2020. You are solely responsible for making a purchase, based on the information provided on our Service. Performed analyses related to call center and ticket insurance costs. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . The refund will be issued to the Payment Method on file. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. in the event description page, in pop-up boxes, or in an email). Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. How do I get my AXS Premium tickets once I complete my purchase? However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. By browsing this website, you consent to the use of cookies. I don't know why LiveNation pushes them, but it . AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Mastercard, date running time selected at the russian of purchase. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Any restrictions on transfer or resale will be communicated to you (e.g. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. All applicable fees and charges will be disclosed prior to completion of your purchase. Yes - If customer is prevented from attending because of a government mandate, this is covered. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. These documents are require to process your application and you are unable to submit your application without these documents. We need you to provide specific evidence of illness or injury for the ticket holder affected. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Seller fees on the Service may vary. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Below are some pointers we hope you'll find useful! Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Create an account to follow your favorite communities and start taking part in conversations. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Are you looking for comprehensive cover for Covid cancellations? Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. Why you might ask? IP: 141.94.161.174
email from them: "Thank you for contacting AXS. With a simple integration this product has gone from strength to strength enabling AXS . Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Apply for a refund. How do you send documents to Uber? Kia was extremely helpful, efficient and patient with all my questions. a very friendly member of staff :) Date of experience: 16 February 2023. How do I file a claim and get a refund if I have ticket insurance? TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Yes - If customer is prevented from attending because of a government mandate, this is covered. Unless otherwise stated as part of the purchase, any primary tickets (i.e. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Price and availability of any ticket, product or service on the Service are subject to change without notice. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. We will notify you by email if this box office collection is required. Exceeding these limits may result in cancellation of orders without notice. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Cover applies if an immediate family member or a member of the booking party tests positive. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. So please be as cautious as possible when going through AXS. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. x, Hello! In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. All attendees must conduct themselves properly at an event. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Click on the relevent section for more information. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). I bought these from AXS and paid 214 (bit of a rip off site . You are viewing the PayPal Community Archives. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. If I have Allianz ticket insurance and miss an event, can I get a refund? Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Front row or on the aisle? Verification of information may be required prior to the acknowledgment or completion of any purchase. VIRTUAL (ONLINE) EVENTS. Congratulations! Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. If I have XCover ticket insurance and miss an event, can I get a refund? By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Click Close and Add Documents to go back and add them now. Occasionally making progress only to be timed out. A refund AXS the company right which she bought the tickets sent via an email telling. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. We act on your behalf, as seller, when listing or reselling tickets. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. I can't go to a concert anymore, any tips to ensure i get my money back? If you are purchasing a resale ticket (i.e. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Press J to jump to the feed. a doctor's note for the illness causing your symptoms. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange.