Reinstall razer software and reconnect the mouse. Create an account to follow your favorite communities and start taking part in conversations. Plug the keyboard/mouse directly to the computer and not on a USB hub. -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. the "shotgun" debugging approach rarely produces the expected results -- not that I'm saying that is what you are using). As a result, the mouse attached to the USB controller is duplicated and the system gets confused. If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. Razer support only in the pinned post. Press J to jump to the feed. So, this tells me it was the mouse itself. This can occur for several different reasons. Quit synapse, mouse and keyboard work perfectly! Can Martian regolith be easily melted with microwaves? these are in the corners, Glossy, and shaped. ago any luck ? "After the incident", I started to be more careful not to trip over things. Most users report that a new USB mouse, a Bluetooth mouse, or an older mouse using the PS/2 port triggers the disconnection followed by reconnection. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. Also OpenRGB does not seem to have the option. Connect and share knowledge within a single location that is structured and easy to search. Press question mark to learn the rest of the keyboard shortcuts. Hi, I got the exact same issue just yesterday. Guess what? I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. Uncheck this box, and click "OK.". Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Have a question? I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? Activating this element will cause content on the page to be updated. From patch notes, the beta appears to be the one with the USB patch in it. None of those solutions worked for me, and i don't know how can i use this mouse while it disconnects. My mouse frequently loses connection, what can I do? I'm currently on Razer's 3rd Tier Support Team trying to figure out the issue, it's been 6 weeks, and literally no progress is being made. I originally posted this over at r/computers, but thought i would duplicate here as i had no idea this subreddit existed! It would only stop when lifted. Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. Sorry, our virus scanner detected that this file isn't safe to download. Made by redditors, for redditors, to discuss RZR products. I tried it with a clean boot - had no non-windows services running and it still did it. Reassemble your mouse, do the madman/woman laugh. That's where I discovered that the issue happens when the mouse is lifted. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. If you have recently updated Windows, please check if you have the 1809 update installed. For the price, it is worth a punt even if it didnt fit (and i cannot see why razer would make 50 different cables for such a simple device). Be prepared for that anyone who tries this solution. Click Ok to save the changes, then restart your computer to enforce the change. - the incident has nothing to do with me; can I use this this way? If it happens with several mice and several USB interfaces, that leaves software. @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. So I installed Synapse 3 again. I tracked down a replacement cable (PRIME HAD IT! Right-click, select Properties. This was a break in the cable. Press question mark to learn the rest of the keyboard shortcuts. Hi there! If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. The vast majority of user reports are occurring on Windows 10. Razer logo disappears and mouse not responding. I've had the same issue for a over a year now. If mouse activity still brings everything down with it, there is a bug further up the food chain. What does the 5V rail look like on the PCI USB card. If it still doesn't work, try blowing on the laser or use a Q-tip to get rid of some eventual dust. Mouse keeps disconnecting I've had my Steelseries Rival 300 for almost a year now, and within the last 2 months, it has been disconnecting and reconnecting randomly. My Razer Basilisk works fine if no Razer software is turned on. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). There are countless posts regarding this issue (or atleast what seems to be the same issue) if you google "mouse disconnecting/reconnecting during gaming" and i feel most could be related to this issue. You must log in or register to reply here. i tried every solution i could find , reinstalling synapse, reinstalling all audio drivers, even disabling every audio driver except the razer one's. My first problem was with mouse - when it was in wireless mode the pointer was just going crazy and snapping into one of the corners of the screen without possibility to move it at all when it's battery level was going below 40%. Inside the first System Restore wizard, click. So I'm basically onto my 3rd mouse. If you need to identify the on-board device you need to restart and disable it from the BIOS. Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore Mentioned above update isn't installed at my PC. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. It seems to be working for my most recent experience with this problem. Tried it on the PC and a laptop, same issue. Are you using the Windows default HID driver for mice? For Wired Mouse. Long time lurker but making a post after having an issue where my mouse would disconnect and reconnect randomly (seemingly most of the time gaming, notibly overwatch) - Razer naga 2014. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. "Allow the computer to turn off this device to save power" is checked by default. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. Reinstalling Razer Synapse Disabling USB selective suspend in power options Turning off disabling the devices to save power in Device Manager My computer specs: MB: ASRock AB350 Pro4 CPU: Ryzen 5. My USB mouse is disconnecting and reconnecting randomly and often? I'm using a Razer deathadder elite, motherboard is b450 tomahawk max, other USB device that I meant is headphone and keyboard. If this scenario is applicable to your current situation, try to remove the external hard drive and see if you still get random disconnects. We'll send you an e-mail with instructions to reset your password. Also like OP, the motherboard lighting is also affected. Every 2 minutes Synapse kills them. I plugged it in to use and it won't even turn on. If it's checked, like in the screenshot below, uncheck it. I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. So if you have several of those mentioned entries, how do you know which is the one causing the problem? So instead I disabled it (Right Click Disable device). Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. Check the setting for USB on chip support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Generally, they can last up to 3 years with some . Issue did not appear for couple days. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. I had an old mouse I no longer use still in there. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. This is to isolate the device from a software issue. We spend our lives not taking chances so that we can make it safely to death. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. As it turns out, this particular issue can also occur due to a power draw problem. If that doesn't work, drop us a message including the link to this post so we can further help you. Reinstalling driver would not help. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. Fortunately, Microsoft patched this quietly after a couple of weeks. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). Some way to test if my mouse is malfunctioning other than the obvious ? How can we prove that the supernatural or paranormal doesn't exist? Mouse stops working when lifted and put down back, takes 1-3 secs to work again, USB mouse disconnecting and reconnecting in windows and linux, My mouse disconnects when not touching a surface, and lags to start moving the mouse, but will work pefectly fine till I pick it up to move it, My mouse, just says Microsoft on the bottom, and doesn't work. I'm not sure if the registry corruption is truly the cause, and I'm not sure if this actually fixes it, but it's worth a try. (Windows 7 ultimate, for those interested, i havent upgraded to 10) - i was kind of due a reinstall as it has been 5 years and my system felt cluttered. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. This is the mouse I am using now for over two years and it's been great. This lasted for about 3 weeks when last night the mouse disconnected again. If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted.